Data Controller Information

This Privacy Policy applies to the processing of personal data by:

1. Information We Collect

Personal Information

When you use our services, we may collect:

• Contact Information: Name, phone number, email address
• Booking Information: Pickup/drop-off locations, dates, times
• Payment Information: Credit card details (processed securely by our payment partners)
• Location Data: When you use our app with location services enabled
• Device Information: IP address, device type, operating system

Automatically Collected Information

We automatically collect certain information when you visit our website or use our app:

• Log data (IP address, browser type, pages visited)
• Usage data (app features used, booking history)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal data for the following purposes:

Purpose	Legal Basis
To provide taxi booking and transportation services	Performance of contract
To process payments and send receipts	Performance of contract
To communicate about your bookings and service updates	Legitimate interest
To improve our services and app functionality	Legitimate interest
To comply with legal obligations (tax, regulatory requirements)	Legal obligation
To send promotional offers (with your consent)	Consent

3. Data Sharing and Disclosure

We may share your information with:

• Our Drivers: Only necessary information to complete your booking
• Service Providers: Payment processors, IT service providers, marketing agencies
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

4. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Booking data: 10 years for tax and legal compliance (as required by Italian law)
• User account data: Until account deletion request
• Marketing data: Until consent withdrawal
• Cookies: According to their expiration dates (typically 1-24 months)

5. Your Rights Under GDPR

Under GDPR and Italian privacy law (D.Lgs. 196/2003 as amended by D.Lgs. 101/2018), you have the right to:

1. Access: Request copies of your personal data
2. Rectification: Request correction of inaccurate data
3. Erasure: Request deletion of your personal data
4. Restriction: Request restriction of processing
5. Portability: Request transfer of your data to another organization
6. Objection: Object to our processing of your personal data
7. Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@radiotaxi0888.com or +39 0923 0888.

6. Cookies and Tracking Technologies

Our website and app use cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and ads (with consent)

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

7. Security Measures

We implement appropriate security measures to protect your personal data:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Staff training on data protection

8. International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If transferred outside the EEA, we ensure adequate protection through Standard Contractual Clauses or other approved mechanisms.

9. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through our app, website, or email. The “Last Updated” date at the top indicates when revisions were made.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) at www.garanteprivacy.it.